Frequently Asked Questions

An Open Trip is a group tour where you join other travelers on a fixed schedule and itinerary. A Private Trip is fully customized—your own dates, destinations, and companions, with more flexibility and privacy.

We accept bank transfers, credit cards, and international payments via secure platforms. Details will be provided during the booking process.

No, our tour packages do not include flight tickets. We focus on land arrangements such as accommodation, transportation, activities, and guided tours. However, we can assist with flight recommendations upon request.

Absolutely! Our team specializes in designing tailor-made itineraries based on your preferences, budget, and travel style.

Cancellation policies vary depending on the destination, supplier, and timing. We’ll provide full details before booking confirmation. In general, earlier cancellations allow for partial refunds. For complete terms and conditions, please visit our Cancellation & Refund Policy page.

Travel insurance is not automatically included but can be added upon request. We highly recommend having travel insurance for safety and peace of mind.

Yes, we are a fully licensed and registered travel company based in Indonesia, specializing in customized tours across Asia and Europe.

We welcome everyone—solo travelers, families, school groups, and corporate teams. Each trip is designed to suit different interests and comfort levels.

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